Terms of Service

1. Agreement

These Terms of Service ("Terms") apply to services provided by AO Group Holdings Limited (美洲网集团控股有限公司), Hong Kong Business Registration No. 78443824 ("AO Group", "we"), to business clients ("Client", "you"). You accept these Terms when you register on the client portal, sign a quotation or pay a deposit, whichever happens first.

The English version prevails over any translation. This document is a draft pending review by legal counsel. Version 2026-10-10. Last updated: 10 October 2026.

2. Our services

We provide consulting and assistance services: planning AI platform access; preparing, submitting and following up on access applications for Amazon Bedrock, Google Vertex and Microsoft Azure; support-credit applications for eligible companies; setting up a genuine domain, website and business email in your company's name; and integration support. The scope of each engagement is set out in your quotation or on the Services page.

3. Eligibility and ownership representation

Our services are available only to businesses incorporated in the United States, Canada, Mexico, Argentina, Thailand or Malaysia that are eligible under each platform provider's terms.

You represent and warrant that (a) you are not majority-owned or controlled, directly or indirectly, by any entity or individual headquartered or resident in a region not supported by Anthropic (including the People's Republic of China); (b) all information in your ownership declaration is true and complete, and you have declared every shareholder holding 10% or more; (c) you will not use, resell or provide access to any AI service set up under these Terms for the benefit of any such entity; and (d) you will notify AO Group within ten (10) business days of any change in ownership or control.

You will cooperate with reasonable verification and audit requests from AO Group or a platform provider, including providing ownership documents. AO Group may suspend or terminate the services immediately upon any breach of this section or any change that makes you ineligible. In that case, fees already paid for work performed are non-refundable.

4. No resale

You will use any platform account, API key or credits obtained with our help only for your own business and your own products. You will not resell, sublicense, share or otherwise provide accounts, API keys or direct model access to any third party. Your end users may use products you build in line with the providers' terms.

All platform accounts and credits are held in your own name, and you are solely responsible for complying with each provider's terms and usage policies.

5. Accurate information and genuine materials

You will give us true, accurate and complete information and documents. We only provide a genuine domain, website and business email set up in your company's name, and help organise product materials based on your real business. We do not create or alter any licences, certificates or official documents. We may refuse to submit any information we believe is inaccurate.

6. No guarantee of approval or credits

Approvals, account terms, quotas and any support credits are decided solely by each platform provider. We do not guarantee any approval, timing or credit amount. Any credits granted belong to your account.

7. Fees and payment

Prices are those published on the Services page when you order, in US dollars, excluding taxes and bank charges. A 50% deposit is due when you sign the quotation. The 50% balance is due within 7 days after we notify you that the deliverables are complete or the applications have been submitted.

Payment details are provided only after signing, by email from an @aogroupai.com address or in the client portal. We will never ask you to pay into a different account by phone or WhatsApp; if in doubt, call +852 6098 3677 before sending money.

Promotion: the Full Package price of $1,480 applies to the first three clients who sign and pay the deposit by 31 October 2026, 23:59 Hong Kong time.

8. Cancellations and refunds

If you cancel before we start work, or within 3 business days of paying the deposit (whichever is earlier), we refund the deposit in full, less bank charges. After work has started, the deposit is non-refundable, and the balance is not payable if you cancel before the deliverables are completed or the applications are submitted.

A rejection by a platform, or a smaller credit amount than requested, is not a ground for a refund, because those decisions rest with the provider; section 9 applies instead. If we cannot perform the services for reasons attributable to us, we refund fees paid for services not delivered. Section 3 applies to ineligibility or misrepresentation. Refunds are paid within 14 days to the account the payment came from.

9. One free resubmission

If a platform rejects an application we prepared, we will revise and resubmit it once to that platform free of charge, provided that you ask within 60 days of the rejection, the rejection was not caused by inaccurate information or ineligibility, and the platform allows resubmission. Further resubmissions are charged at the published per-platform price.

10. Your materials

Domains, websites and email accounts set up for you are registered in your company's name and belong to you once paid in full. You allow us to use the materials you provide only to deliver the services. We keep our own know-how and templates.

11. Confidentiality and data protection

Each party will keep the other's non-public information confidential and use it only for these services. We handle personal data as described in our Privacy Policy.

12. Third-party platforms and AI outputs

Platform providers' own terms apply to your accounts. We are not responsible for providers' outages, changes, pricing, suspensions or decisions. AI outputs can be inaccurate; for legal, medical, financial, safety or similar matters, outputs must be reviewed by qualified professionals before use.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, consequential, special or punitive damages, or for loss of profits, revenue, data or business opportunity. AO Group's total liability arising out of or in connection with the services is limited to the fees you actually paid to AO Group under the relevant order in the 12 months before the claim.

Nothing in these Terms limits liability for fraud, for death or personal injury caused by negligence, or any other liability that cannot be limited by law.

14. Indemnity

You will indemnify AO Group against third-party claims, including claims by platform providers, arising from your breach of sections 3, 4 or 5, of a provider's terms, or of applicable law.

15. Term, termination and notice period

These Terms apply from acceptance until the services are completed or terminated. Either party may terminate for convenience with 14 days' written notice. Either party may terminate immediately by written notice if the other materially breaches these Terms and does not remedy the breach within 10 business days of being notified, or becomes insolvent. AO Group may also suspend or terminate immediately under section 3 or for a breach of section 4.

On termination you pay for work performed up to the termination date, and refunds follow section 8. Sections 3(c), 4, 10 to 14, 17 and 18 survive termination.

16. Notices

Formal notices must be in writing by email: to AO Group at Service@AOGroupAI.com, and to you at the email address registered in the client portal. A notice is treated as received on the next Hong Kong business day after it is sent, unless the sender receives a delivery failure message. Portal messages and WhatsApp may be used for day-to-day communication but not for formal notices.

17. Changes to these Terms and re-consent

We may update these Terms. We will post the new version with its date and version number and email registered clients at least 14 days before a material change takes effect. Changes do not affect orders already paid unless you agree.

To place a new order, or to continue an ongoing service after the effective date, you must accept the updated Terms by ticking the box in the client portal or confirming by email; we record the version and time of your acceptance. If you do not accept, you may terminate under section 15 and we will refund prepaid amounts for services not yet performed.

18. Governing law and disputes

These Terms are governed by the laws of the Hong Kong Special Administrative Region. The parties will first try in good faith to resolve any dispute within 30 days of a written notice describing it. If the dispute is not resolved, the courts of the Hong Kong Special Administrative Region have exclusive jurisdiction. Either party may seek urgent injunctive relief, and nothing here removes mandatory protections that apply to you by law.

19. General

These Terms, together with your quotation, form the entire agreement between the parties. If any provision is invalid, the rest remains in force. A failure to enforce a right is not a waiver. Neither party may assign these Terms without the other's consent, except AO Group to a successor of its business. Neither party is liable for delays caused by events beyond its reasonable control. The parties are independent contractors.